Last updated October 21, 2024
SHIPPING POLICY
All orders will be shipped via UPS or USPS.
We DO NOT expedite shipping. Expedited shipping invites fraud and leads to an unrealistic expectation. Please plan ahead or use your local shop that will hopefully take care of you better than we will remotely.
Addresses must be a valid address to ship via UPS and USPS to reduce delays. Post Office Box numbers may be
Although we do our best, we are not always able to calculate shipping before an item ships. Additional shipping fees may be charged for large or oversized items. Those may include but are not limited to rafts, kayaks, catarafts, frames, frame parts, frame accessories, paddles, oars, and any item that costs more than anticipated to ship.
We do not ship to make a profit. We charge as minimal shipping as possible. If we calculate shipping after the initial sale it will be for the cost of the actual shipping.
RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund (re-stocking fee may apply), store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked or returned to our store within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Returns that exceed the thirty days, may be returned at the discretion of Utah Whitewater Gear, for in-store credit.
All returns over $100 will be subject to a 15% return fee.
RETURN PROCESS
Buyers are responsible for return shipping, unless it is an error of UWG. To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, include your proof of purchase, and mail your return to the following address:
Utah Whitewater Gear
Attn: Returns
RMA #
7307 S. State St.
Midvale, UT 84047
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Adhesives
- Solvents
- Custom items
- Closeout or Clearance items
- Items purchased through AFFIRM
- Locking carabiners
For defective items, please contact the original manufacturer for warranty information.
For damaged products, please contact us at the customer service number below to arrange a refund or an exchange.
Please Note
- A 15% restocking fee will be charged for all returns and exchanges over $100.00.
- Returns made over 30 days after the purchase date are only eligible for in-store credit.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
